Key information
- We accept returns for defective and non-defective products.
- We accept exchanges.
- Product Condition for return: Only new products (This includes products that are unopened in original packaging or have never been used).
- Return Window (The amount of time a customer has to return a product): Customer has 30 days to initiate return.
- Return method: by mail.
- Return label: download and print.
- No cost for return label and restocking fee is free.
- Refund processing time: Up to 10 days to process refunds.
- No restocking fee.
- To obtain the return address, contact customer service.
To start a return, you can contact us at [email protected] or call us at +447537181337. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Damaged package?
If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to [email protected] along with your order number so that our customer support team can find a solution for you.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or call us at +447537181337.
Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
If you have any further questions, please contact us.
Email: [email protected]
Phone: +447537181337
Address: 21 Park Royal Rd, London NW10 7LQ, United Kingdom
Opening Days and Hours: Mon – Fri, 8:00AM – 5:00PM, Closed on Sat and Sun